Exam2 - Flashcards2 - The flashcards are formatted for...

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Listening Assumption
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Belief that people will interpret things as we do. All about perception; can get distorted, especially as you pass it from person to person.
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Listening Physiological; Perception/ Psychological
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Hearing is a ____ process while listening is a ____ process. Most frequently used form of human communication (45- 60%); most important management quality.
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Message Overload Preoccupation
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Thinking of someone else; internal obstacle to listening Too much information in too short of a time; situational obstacle to listening.
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Pre-Judgments Self-Fulfilling Prophecy
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Believe in it, and it will come true (i.e. “I can’t do math”); obstacle to listening. “Knowing” where a topic is going; internal obstacle to listening.
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Pseudo-Listening Conversational Rerouting
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Changing the topic back to you. Pretending to listen.
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Defensive Listening Interrupting
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Focus the conversation back on you through banter. Belief of being “attacked” when you are not; caused by low self esteem.
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Literal Listening Ambushing
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Listening to attack. Hear the words without context, ignoring how a message was said.
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Other Racists Two Valued Thinking
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See the world as bipolar opposites (i.e. we are good, and they are evil). If racist, the only other reliable source for information.
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Active Mindfulness 1. Two Valued Thinking 2. Willing to accept outrageou s claims with little proof
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Two characteristics of racism: Requires open- mindedness to ideas contrary or unfamiliar to the way you customarily think.
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Comprehend Listening
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One of the best ways to
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Exam2 - Flashcards2 - The flashcards are formatted for...

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