Chapter 6 MGT

Chapter 6 MGT - Learning and Performance Management...

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Learning and Performance Management Learning: a change in behavior acquired through experience Classical conditioning: modifying behavior so that a conditioned stimulus is paired with an unconditioned stimulus and elicits an unconditioned response. - Example: In dogs, this might be the natural production of saliva (unconditioned response) in response to the presentation of meat (unconditioned stimulus) - Has real limitations in its applicability to human behavior in organizations o Humans are more complex than dogs and less amenable to simple cause and effect conditioning o Behavioral environments in organizations are complex and not very amenable to single stimulus response manipulations o Complex human decision-making makes it possible to override simple conditioning. Operate conditioning: modifying behavior through the use of positive or negative consequences following specific behaviors - The consequences of behavior are used to influence, or shape, behavior through three stages: reinforcement, punishment, and extinction - Organizational behavior modification is a form of operant conditioning used successfully in a variety of organizations to shape behavior by Luthans and his Colleagues. The Three types of consequences used in OBM to influence behavior are financial reinforcement, nonfinancial reinforcement, and social reinforcement. o Reinforcement is used to enhance desirable behavior, and punishment and extinction are used to diminish undesirable behavior Positive consequences: results of a behavior that a person finds attractive or pleasurable. May include a pay increase, a bonus, a promotion, etc. Negative consequences: results of a behavior that a person finds attractive or pleasurable. May include demotion, disciplinary action,
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etc. Reinforcement: the attempt to develop or strengthen desirable behavior by either bestowing positive consequences or withholding negative consequences. Punishment: the attempt to eliminate or weaken undesirable behavior by either bestowing negative consequences or withholding positive consequences - It may have unintended results such as negative psychological, emotional, performance or behavioral consequences. Extinction: the attempt to weaken a behavior by attaching no
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Chapter 6 MGT - Learning and Performance Management...

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