Chapter 7 MGT

Chapter 7 MGT - Chapter 7 Stress: the unconscious...

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Chapter 7 Stress: the unconscious preparation to fight or flee that a person experiences when faced with any demand - Stress is a great asset in managing legitimate emergencies and achieving peak performance. Stressor: aka demand, the person or event that triggers the stress response. Strain/distress: refers to the adverse psychological, physical, behavioral, and organizational consequences that may occur as a result of stressful events. Four Approaches to Stress 1. Homeostatic/medical approach: stress results when an external, environmental demand upsets the person’s natural steady – state balance. Cannon believed that the body is designed with natural defense mechanisms to keep it in homeostasis. a. Homeostasis: a steady state of bodily functioning and equilibrium 2. The Cognitive Appraisal Approach: Richard Lazarus saw stress as a result of a person-environment interaction and emphasized the person’s cognitive appraisal in classifying persons or events as stressful or not. What is stressful for one person may not be for another. a. Problem focused coping: emphasizes managing the stressor b. Emotion focused coping: emphasizes managing your response 3. The Person-Environment Fit Approach: Robert Kahn was concerned with the social psychology of stress. His approach emphasized how confusing and conflicting expectations of a person in a social role create stress for the person. 4. The Psychoanalytic approach: Harry Levinson believed that there are two elements of the personality interact to cause stress. Ego ideal encompasses admirable attributes of parental personalities. Stress results from the discrepancy between the idealized self and the real self-image a. Ego-ideal: the embodiment of a person’s perfect self b. Self-image: how a person sees himself or herself, both positively and negatively.
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Chapter 7 The Stress Response 1. The redirection of the blood to the brain and large-muscle groups and away from the skin, internal organs, and extremities 2. Increased alertness by way of improved vision, hearing, and other sensory processes through the activation of the brainstem. 3. The release of glucose (blood sugar) and fatty acids into the bloodstream to sustain the body during the stressful event 4. Depression of the immune system, as well as restorative and emergent processes (such as digestion) Sources of work stress
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This note was uploaded on 08/30/2011 for the course MGT 3305 taught by Professor Reed during the Fall '08 term at Baylor.

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Chapter 7 MGT - Chapter 7 Stress: the unconscious...

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