Chapter 8 MGT

Chapter 8 MGT - Communication Communication: the evoking of...

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Communication Communication: the evoking of a shared or common meaning in another person Interpersonal communication: communication between two or more people in an organization An interpersonal communication model 1. Communicator: the person originating a message 2. Receiver: the person receiving the message 3. Perceptual Screen: a window through which we interact with people that influences the quality, accuracy, and clarity of the communication. It influences whether the message sent and the message received are the same or whether distortion occurs in the message. 4. Message: the thoughts and feelings that the communicator is attempting to elicit in the receiver. There are two parts: a. The thought or conceptual component of the message, its content is contained in the words, ideas, symbols and concepts chosen to relay the message. b. The feeling or emotional component of the message, its affect is contained in the intensity, force, demeanor, and sometimes the gestures of the communicator Feedback: information fed back that completes two-way communication Language: the words, their pronunciation, and the methods of combining them used and understood by a group of people. *Look at page 259 for the chart Data: uninterpreted and unanalyzed facts Information: data that have been interpreted, analyzed, and have meaning to some user Richness: the ability of a medium or channel to elicit or evoke meaning in the receiver Reflective Listening Reflective listening: the skill intended to help the receiver and communicator clearly and fully understand the message sent. First,
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it emphasizes the personal elements of the communication process, not the impoersonal or abstract elemnts of the message. Second, it emphasizes the feelings communicated in the message. Thirds, it emphasizes responding to, not leading Can be characterized as personal, feeling oriented, and responsive. -
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This note was uploaded on 08/30/2011 for the course MGT 3305 taught by Professor Reed during the Fall '08 term at Baylor.

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Chapter 8 MGT - Communication Communication: the evoking of...

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