Chapter 16 MGT

Chapter 16 MGT - Chapter 16 Culture and Its Levels...

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Chapter 16 Culture and Its Levels Organizational Culture: a pattern of basic assumptions that are considered valid and that are taught to new members as the way to perceive, think, and feel in the organization. - Edgar Schein said there are three levels to organizational culture. Look on p 557 Artifacts Artifacts: symbols of culture in the physical and social work environment. Among the artifacts of culture are personal enactment, ceremonies and rites, stories, rituals, and symbols. - Personal Enactment: behavior that reflects the organization’s values. - Ceremonies and rites: relatively elaborate sets of activities that are enacted time and again on important occasions. o Rites of passage show that an individual’s status has changed. Example would include retirement o Rites of enactment reinforce the achievement of individuals. An examples is awarding of certificates to sales contest winners o Rites of renewal emphasize change in the organization and commitment to learning and growth. An example is the opening of a new corporate training center o Rites of integration unite diverse groups or teams within the organization and renew commitment to the larger organization. Company functions such as picnics fall in this category. o Rites of conflict reduction focus on dealing with conflicts that arise naturally in organizations. Examples are grievance hearings and the negotiation of union contracts o Rites of delegation are used by some organizations to visibly punish persons who fail to adhere to values and norms of behavior. In some Japanese organizations, employees who perform poorly are given ribbons of shame as punishment - Stories: Some argue that the most effective way to reinforce organizational values is through stories. They give meaning and
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Chapter 16 identity to organizations and are helpful in orienting new employees. Certain themes recur such as: o Stories about the boss o Stories about getting fired o Stories about how the company deals with employees who have to relocate. o Stories about whether lower-level employees can rise to the top o Stories about how the company deals with crisis situations o Stories about how status considerations work when rules are broken. - Rituals: everyday organizational practices that are repeated over and over - Symbols: they communicate organizational culture by unspoken messages Values They reflect a person’s underlying beliefs of what should be or should not be. Espoused feelings: what the members say they value
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This note was uploaded on 08/30/2011 for the course MGT 3305 taught by Professor Reed during the Fall '08 term at Baylor.

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Chapter 16 MGT - Chapter 16 Culture and Its Levels...

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