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Chapter 10 - Fall 2010-4

Chapter 10 - Fall 2010-4 - CHAPTER 10 ENTERPRI SE RESOURCE...

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CHAPTER 10 ENTERPRISE RESOURCE PLANNING AND COLLABORATION SYSTEMS
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LEARNING OUTCOMES 1. Compare core enterprise resource planning components and extended enterprise resource planning components 2. Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems 3. Explain how an organization can use the balanced scorecard to measure ERP success
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ENTERPRISE RESOURCE PLANNING Enterprise resource planning – integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make enterprisewide decisions by viewing enterprisewide information on all business operations
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ENTERPRISE RESOURCE PLANNING Reasons ERP systems are powerful tools ERP is a logical solution to incompatible applications ERP addresses global information sharing and reporting ERP avoids the pain and expense of fixing legacy systems http://www.microsoft.com/dynamics/ax/product
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The Heart of ERP The organization before ERP
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ENTERPRISE RESOURCE PLANNING ERP systems collect data from across an organization and correlates the data generating an enterprisewide view
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The Heart of ERP ERP – bringing the organization together
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http://www.onlinenewsheardnow.com/google-unleashes-driverless-car/560/
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The Heart of ERP At the heart of all ERP systems is a database
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The Heart of ERP ERP systems automate business processes Process - the act of taking an input (raw material, product) through an established and usually routine set of procedures (process) to convert it from one form to another form – many times adding value
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The Evolution of ERP
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Core and Extended ERP Components Core ERP component – traditional components included in most ERP systems and they primarily focus on internal operations Extended ERP component – extra components that meet the organizational needs not covered by the core components and primarily focus on external operations
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Core and Extended ERP Components
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CORE ERP COMPONENTS Three most common core ERP components 1. Accounting and finance 2. Production and materials management 3. Human resource
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EXTENDED ERP COMPONENTS Extended ERP components include: Business intelligence Customer relationship management Supply chain management E-business - components include: Elogistics Eprocurement
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INTEGRATING SCM, CRM, AND ERP SCM, CRM, and ERP are the backbone of e- business Integration of these applications is the key to success for many companies Integration allows the unlocking of information to make it available to any user, anywhere, anytime
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INTEGRATING SCM, CRM, AND ERP General audience and purpose of SCM, CRM and ERP
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Integration Tools Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together Middleware Enterprise application integration (EAI) middleware
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Integration Tools Data points where SCM, CRM, and ERP integrate Middleware
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