Human Resource Management (ADL – 09)
Answer all questions.
Distinguish between ‘Performance Appraisal’ and ‘Potential Appraisal’.
Also discuss, in brief, the methods of performance appraisal.
Distinguish between ‘Monetary Rewards’ and ‘Non - Monetary Rewards’.
Also enlist various types of monetary and non-monetary rewards.
Write short notes on any three of the following:
Emerging HR issues in knowledge industry
Incentive plans for operative staff
Functions of Trade Union
The Expatriate Problems
Existing machinery for settlement of industrial disputes in our
Please read the case study given below and answer questions given at the end.
Suresh Kumar was production manager for Singer Industries Limited, a Noida based electrical appliance
company near Delhi. Suresh had to approve the hiring of new supervisors in the plant. The HR Manager
performed the initial screening.
On Friday afternoon, Suresh got a call from Anil Dhavan, Singer’s HR Director. “Suresh” Anil said, “I have
just talked to a young engineering graduate from a regional engineering college who may be just the man
you are looking for to fill that supervisor job you asked me about.
He has some good work experience in
a multinational firm located in Pune, but at a lower salary level. He wants to come over to Noida where
his parents live”. Suresh replied, well, Anilji, “I would take care of the boy”. Anil continued, “He is here
right now in my office, I am sending him to you, if you are free”. Suresh hesitated a moment before
replying, “Great Sir”, “I am certainly busy today but I can’t afford to displease you either. Sir, send him
A moment later, Ranga Rao, the new applicant arrived at Suresh’s office and introduced himself. “Come
on in Mr. Rao”, said Suresh. “I’ll be right with you after I make a few urgent phone calls.” Fifteen minutes
later, Suresh finished the calls and began interviewing Rao. Suresh was quite impressed. The merit
certificates, the best suggestion award form previous multinational firm and Rao’s quick responses
revealed the candidate’s potential. Meanwhile, Suresh’s door opened and a supervisor yelled, “We have