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OB-WK5 dq's - Wk 5 DQs Communicating Describe the...

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Wk 5 – DQ’s Communicating Describe the perceptual process model of communication and the process, personal, physical, and semantic barriers to effective communication. Communication is defined as the exchange of information between a sender and a receiver, according to Kinicki and Kreitner (2009, pg 298). The perceptual process model of communication depicts “receivers as information processors who create the meaning of messages in their mind. Because receivers’ interpretations of messages often differ from those intended by senders, miscommunication is a common occurrence” (pg 320). The process of communication consists of multiple parts: 1) sender, message, receiver 2) encoding 3) selecting a medium 4) decoding and creating meaning 5) feedback and 6) noise. Kinicki and Kreitner offer that every element of the process of communication is a potential process barrier, including nine personal barriers, physical barriers, and semantic barriers. Personal Barriers: Variable skills in communicating effectively Variations in how information is processed and interpreted Variations in interpersonal trust Stereotypes and prejudices Big egos Poor listening skills Natural tendency to evaluate others’ messages Inability to listen with understanding Nonverbal communication Physical Barriers: Pertains to sound, time, and space, including: time-zone differences, telephone-line static, distance from others, crashed computers, office design, and more.
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