OB - WK2 paper - 1 Diversity in Organizations Jennifer...

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1 Diversity in Organizations Jennifer Baxter BUS 610 Organizational Behavior Professor John Theodore January 17, 2011
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2 Introduction In order for an organization to not only survive but thrive in today’s rapidly expanding marketplace, managers are beginning to take note of the ever pressing need to manage diversity among employees as an important aspect of maintaining success. To satisfy this need, managers need to educate themselves in order to better understand the different cultures of the workforce in which they are leading. This begins with confronting current barriers in place that may segregate employees because of their cultural differences. Once this is accomplished, management can efficiently and effectively implement policies and procedures that will not only place value on cultural differences but will foster a more cohesive diversity climate as well. Analyzing Cultural Diversity Before an organization’s diversity climate can be analyzed and an effective training program implemented, managers need to first understand the processes in which individual’s use to interpret their environment and the differences they encounter during that process. This will ensure management correctly identifies problem areas and more accurately applies new managing techniques. This is also the stage where stereotypes are identified. According to Kinicki and Kreitner (2009), “because individuals do not have the mental capacity to fully comprehend all the physical and social stimuli they encounter in their environment, they use stereotypes to organize and simplify social information” (pg 88). Coupled with the idea that “people have a tendency to pay more attention to negative than positive information, which leads to negativity bias” (pg 88), individuals are almost automatically engineered to put a negative connotation on the cultural differences they encounter.
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3 Once these labels are placed, individuals automatically form expectations and thus interpret
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This note was uploaded on 08/29/2011 for the course BUSINESS 101 taught by Professor All during the Spring '11 term at Ashford University.

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OB - WK2 paper - 1 Diversity in Organizations Jennifer...

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