MGT 435 - Wkly Assignments

MGT 435 - Wkly Assignments - MGT 435 Weekly Assignments...

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MGT 435 – Weekly Assignments Stakeholder’s Expectation - Week 1 Discuss how leaders identify and formulate effective change to address stakeholder expectations. Stakeholders possess a firm belief in organizations strong enough to empower them to invest their time, energy, and/or money, with the impression that their expectations will be upheld. It is the leaders of these organizations which are held responsible for that upkeep, regardless of the measures it takes. In order o remain effective, the organization needs to be able to address when change is needed, as well as adapt to the continually changing environments. Fred Nichols (2008) concedes that any type of change needs to initially be defined as a “how, what, or why” problem. Leaders cannot be effective in their designs and implementations of new strategies if the problem is not first stripped down to its barest form. To integrate effective change, leaders need to determine if change problems are means-centered, ends-centered, and the relationship between the means and the ends of the problem. Addressing issues in such a manner allows management to line up the work they are willing to put in so that it matches with the outcomes that the people are willing to accept. Once the basis of the need for change is discovered, leaders can better design plans of change in order to better uphold the expectations of the stakeholders. Students will analyze how organizations need to improve with respect to employee and customer responsiveness to meet objectives. In order for employees to continually meet objectives, employees must address constant expectations of raising customer responsiveness. According to Bains (2008), this includes “being able to listen and listen actively, to restate, to reflect, to clarify without interrogating, to draw out the speaker, to lead or channel a discussion, to plant ideas, and to develop them”. In addition to what the customer is seeking, employees should be able to offer their buyers more than just that; buyers should be offered products/services that will serve their purpose above and beyond what the customer is expecting. A great way for this to be accomplished is through feedback. Customers, as well as employees, should be allowed an outlet to project their opinions, ideas, thoughts, and criticism; this opportunity will allow businesses to better serve their customers. Reference: Nickols, F. (2008). Change management 101: A primer h ttp://home.att.net/~nickols/change.htm Measuring Change - Week 1
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What type of feedback systems should leaders create to measure internal and external stakeholder satisfaction? First and foremost, leaders SHOULD create feedback systems to measure internal and external stakeholder satisfaction; this type of tool is not considered to be important in some organizations. But in fact, it is a simple and efficient tool that, not only measures satisfaction, but also ensures employees of their worth in the company. Leaders should instill systems that allow individuals to report problems anonymously,
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MGT 435 - Wkly Assignments - MGT 435 Weekly Assignments...

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