MGT 435 – Weekly Assignments
Stakeholder’s Expectation - Week 1
Discuss how leaders identify and formulate effective change to address stakeholder expectations.
Stakeholders possess a firm belief in organizations strong enough to empower them to invest their time,
energy, and/or money, with the impression that their expectations will be upheld. It is the leaders of these
organizations which are held responsible for that upkeep, regardless of the measures it takes. In order o
remain effective, the organization needs to be able to address when change is needed, as well as adapt to
the continually changing environments.
Fred Nichols (2008) concedes that any type of change needs to initially be defined as a “how, what, or
why” problem. Leaders cannot be effective in their designs and implementations of new strategies if the
problem is not first stripped down to its barest form. To integrate effective change, leaders need to
determine if change problems are means-centered, ends-centered, and the relationship between the means
and the ends of the problem. Addressing issues in such a manner allows management to line up the work
they are willing to put in so that it matches with the outcomes that the people are willing to accept.
Once the basis of the need for change is discovered, leaders can better design plans of change in order to
better uphold the expectations of the stakeholders.
Students will analyze how organizations need to improve with respect to employee and customer
responsiveness to meet objectives.
In order for employees to continually meet objectives, employees must address constant
expectations of raising customer responsiveness.
According to Bains (2008), this includes
“being able to listen and listen actively, to restate, to reflect, to clarify without interrogating, to
draw out the speaker, to lead or channel a discussion, to plant ideas, and to develop them”. In
addition to what the customer is seeking, employees should be able to offer their buyers more
than just that; buyers should be offered products/services that will serve their purpose above
and beyond what the customer is expecting. A great way for this to be accomplished is through
feedback. Customers, as well as employees, should be allowed an outlet to project their
opinions, ideas, thoughts, and criticism; this opportunity will allow businesses to better serve
(2008). Change management 101:
Measuring Change - Week 1