Mgmt for Org 330 Reflective Paper

Mgmt for Org 330 Reflective Paper - ControlSystems1 Control...

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  Control Systems     1 Control Systems in the Restaurant Industry Jennifer Baxter Management for Organizations 330 Professor Hill April 6, 2009
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  Control Systems     2 In any type of organization, management teams are prevalent in order to “plan, organize, lead, and control human and other resources to achieve organizational goals efficiently and effectively” (Jones & George, pg 5). Based on a set of shared values and commitments designed specifically for the organization, management uses a wide realm of tools to develop, implement, and evaluate control systems that will allow the organization to achieve these goals through optimal organizational performance. When control systems are put in place, this organizational structure is able to mold the formation of the business and predict the performance of its employees. Ultimately, this structure is instilled through the motivation of the organization’s employees. In a restaurant formed organization, the set of shared beliefs that motivates employees’ performances and drives them to fulfill their guests’ needs to the best of their capabilities include: ensuring that each guest receives prompt, professional, friendly and courteous service, maintaining a clean, comfortable and well maintained premises for the guests as well as staff, providing at a fair price - nutritional, well-prepared meals - using only quality ingredients, and ensuring that all guests and staff are treated with the respect and dignity they deserve. These standards are the driving force behind the expectations of the customers and management, the day to day operating routines, and the behaviors and attitudes the employees have towards their guests, their fellow co workers, and the management that leads them. In order to provide the most effective and efficient service while consistently striving to uphold the organization’s shared values, management implements control systems which serve as the necessary tools to aid management for steering an organization toward its strategic objectives. One of the most influential control systems for the organization is the Point of Sale (POS) system. The POS station in the restaurant industry typically consists of a computer and
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  Control Systems     3 cash drawer, a receipt printer, and a touch-screen monitor. Most restaurants have several such
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This note was uploaded on 08/29/2011 for the course BUSINESS 101 taught by Professor All during the Spring '11 term at Ashford University.

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Mgmt for Org 330 Reflective Paper - ControlSystems1 Control...

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