Case 1 - A BRIEF OUTLINE OF ANALYSIS AND DESIGN OF SYSTEM...

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A BRIEF OUTLINE OF ANALYSIS AND DESIGN OF SYSTEM FOR ROOM BOOKING IN A HOTEL STATEMENT OF PROBLEM This project addresses the information required by a hotel to book rooms and clear the bills of customers. The hotel decides to computerize room booking and customer checkout formalities. The hotel has various types of rooms. It wants to allow booking online through the internet besides normal booking by phone, letter and also spot booking on arrival of the customer. The hotel management is willing to invest in a PC with internet connection. It is also willing to train the staff at the reception desk to handle computerized booking. It is unwilling to invest in local network in the hotel, which would allow on-line updating of customer charges. Customer bills are sent from restaurant, laundry etc to the reception desk accountant for manual updating of accounts. As the hotel is small with only 177 rooms, this is feasible. A FACT GATHERING AND REQUIREMENTS SPECIFICATION i) Hierarchy chart of the organization ii) List of persons to be interviewed Manager Front desk receptionist Accounts staff Manager Hotel Staff Front desk receptionist Restaurant staff Accounts office House keeping staff Communication systems
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ii) Questions to be asked a) What are the various rooms and their details? b) What are the rates applicable to each type of room? c) Is advance booking like booking via internet, phone etc to be allowed? d) What are the facilities provided by the hotel? e) Is the utilization of these considered as extra charges or is it included along with the room charges? f) What are the functions of the front desk receptionist? g) What communications services are provided? h) How many days ahead of stay can a room be reserved? i) Can companies book rooms on credit and clear the bills when sent to them? j) Can a person extend his stay? k) What if the customer does not turn up even after he books? iii) Records of Discussion: a) The hotel has rooms in the first, second and third floor. b) Rooms may be regular/deluxe/suite type and can be either single/double/triple. c) Suite types are double or triple occupancy. d) Rooms may or may not be air-conditioned. e) All deluxe/suite types are always air-conditioned f) The no of rooms and booking rates are shown below: Rates per day (Rs) and No of rooms in each floor Regular Deluxe Suite Rate No. of rooms Rate No. of rooms Rate No. of rooms AC Single 150 50 30 20 250 30 40 40 - - - - Non-AC Single 100 75 - - - - - - - - - - AC Double 250 20 30 30 400 40 20 20 500 10 30 20 Non-AC Double 175 30 10 10 - - - - - - - - AC Triple 350 10 15 15 600 05 10 10 700 03 05 07 Non-AC Triple 275 10 05 05 - - - - - - - - Floor G F S G F S G F S
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g) Facility for online booking on the internet is to be provided. Form specifying the customer details, room request, date of arrival, duration of stay, credit card details etc has to be filled and submitted, and the hotel management should be able to respond immediately.
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This note was uploaded on 08/31/2011 for the course MBA 101 taught by Professor Madhurgupta during the Spring '11 term at Global.

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Case 1 - A BRIEF OUTLINE OF ANALYSIS AND DESIGN OF SYSTEM...

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