Case 4 - Coastline Systems Consulting Customer Response...

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Customer Response System INTRODUCTION n this section you will learn background information that will prepare you to understand and complete each of the milestones of this case study. This information includes a history of the business, a description of the business’s current facilities, and the descriptions of the problems that triggered the project. I 0. Case Background Coastline Systems Consulting is a small solutions provider company located in Destin, Florida. The staff of seven IT technicians, designers, systems analysts, and programmers provides a range of networking, computer hardware, and software solutions to area businesses. Coastline works with clients to analyze their business needs. They then provide a packaged solution that often combines custom-built hardware, purchased software, and custom programming. In addition to the seven technicians, Coastline has one receptionist/bookkeeper. As a small organization, Coastline is an informal, "shirt-sleeve" environment. Everyone is on a
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Case 4 - Coastline Systems Consulting Customer Response...

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