Case 7 - EMPLOYEE SELF SERVICE SYSTEM INTRODUCTION In this...

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EMPLOYEE SELF SERVICE SYSTEM INTRODUCTION In this section you will learn the necessary background information to be able to complete the 11 milestones of this case study. This information includes a history of the business, a description of the business’s current facilities, and the descriptions of the problems that triggered the project. 0. Case Background A-1 Information Systems (IS) headquartered in Orlando, Florida, employs approximately 4,100 employees throughout the United States. A-1 IS provides leading edge technologies, distributed computing, mainframe, micro, communication, and consulting services to its parent company A-1 Corporation, headquartered in Bethesda, Maryland, as well as to external customers including the U.S. government. In addition A-1 IS is responsible for the development and support of all the internal systems that support their day-to-day business processes and operations.
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A-1 IS currently operates in five sites across the nation and they are as follows: Sunnyvale CA Orlando FL Denver CO Marietta GA Valley Forge PA Sunnyvale, CA - 725 employees Denver, CO - 770 employees Valley Forge, PA - 1,056 employees Marietta, GA - 171 employees Orlando, FL - 1,475 employees Each site is responsible for servicing and supporting the customers in its region as well as its internal employees. A-1 IS has experienced a 15 percent increase in employees over the past two years, and long-range projections show
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Case 7 - EMPLOYEE SELF SERVICE SYSTEM INTRODUCTION In this...

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