Case 8 - IT TRACKER SYSTEM INTRODUCTION I n this section...

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IT TRACKER SYSTEM INTRODUCTION n this section you will learn the necessary background information to be able to complete the twelve milestones of this case study. This information includes a history of the organization, a description of the organization’s current facilities, and the descriptions of the problems that triggered the project. I 0. Case Background Huxley College is a small, private college located in Indianapolis, Indiana. The college is staffed by 125 faculty and 85 administrative personnel, each with a PC on his or her desk. In addition, with PCs in the library and computer labs and PCs used for various other purposes around campus, the total number of PCs and servers on campus is more than 400. A staff of 5 IT technicians attempts to keep up with the service demands for all these computers as well as keep track of what hardware and software is installed on each.
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1. Organization Structure 2. Information Systems Facilities PCs Various kinds, including Dell, HP, Gateway, and IBM in the following configurations:
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This note was uploaded on 08/31/2011 for the course MBA 101 taught by Professor Madhurgupta during the Spring '11 term at Global.

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Case 8 - IT TRACKER SYSTEM INTRODUCTION I n this section...

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