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Unformatted text preview: make Cary happy. Mike not be able to pay for the medical bills for Kurien, but he can make a refund and then find somebody who can make everything right. He should then call his DM as soon as possible and get this situation over with asap. Mike should have apologized tremendously for what happened and not only gave a refund, but offer a free meal or something that would keep this customer going to BWW and not go across the street to Wingstop. Mike could have done so many things besides just standing there saying Ok. He should have had some sympathy for Kurien and find out what he could have done to make it better....
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- Spring '11