Book Notes Test 1

Book Notes Test 1 - Chapter 1-The Exceptional Manager...

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Chapter 1-The Exceptional Manager Managers are task, achievement, and people oriented Management: the pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organizations resources Efficiency- the way of attaining goals (MEANS) Effective- (ENDS) means to achieve results, make the right decisions, and to successfully carry them out so that they achieve organizations goals. Manager’s multiplier effect: your influence on the organization is multiplied far beyond the results that can be achieved by just one person alone. Competitive advantage you must maintain: 1)be responsive to customers 2)innovation 3) quality and 4)efficiency Knowledge management- implementation of systems and practices to increase the sharing of knowledge and information throughout an organization Management process=4 functions of management: plan, organize, lead, and control!!!!!! Plan- set goals, organize-arrange tasks, controlling-monitor performance, leading-motivate and influence. Top managers-make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it. Middle managers-implement the policies and plans of the top managers about them and supervise and coordinate the activities of the first-line managers below them. First line managers- make short term operating decisions, directing the daily tasks of non managerial personnel. Functional manager-responsible for just one organizational activity General manager-responsible for several organizational activities 3 roles of managers- interpersonal, informational, and decisional.
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Only 1/10 th of managerial activities observed by Mintzberg took more than an hour. ½ were completed in under 9 minutes Interpersonal roles-figurehead, leader, and liaison. Informational- monitor, disseminator, and spokesperson (information handling) Decisional- Entrepreneur, disturbance handler, resource allocator, and negotiator. 3 principal skills of managers: technical, conceptual, human. Conceptual-ability to think analytically, to visualize an organization as a whole and understand how the parts work together. Technical- job-specific knowledge needed to perform well in a specialized field. Human- ability to work well in cooperation with other people to get things done. Most valued traits in managers: ability to motivate and engage, ability to communicate, work experience outside US, high energy levels to meet the demands of global travel. Chapter 2 Evidence based management: means translating principles based on best evidence into organization practive, bringing rationality to the decision-making process.
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This note was uploaded on 09/01/2011 for the course MGT 3304 at Virginia Tech.

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Book Notes Test 1 - Chapter 1-The Exceptional Manager...

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