Book Notes Test 3

Book Notes Test 3 - Chapter 13 Group 2 individuals who...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 13 Group: 2+ individuals who share collective norms, share collective goals, and have a common identity Team: small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountably. Formal group: is a group established to do something productive for the organization and is headed by a leader Informal groups: is a group formed by people seeking friendship and has no officially appointed leader, although a leader may emerge from the membership. Advice teams: committees, review panels, advisory councils, and quality circles Production teams: responsible for day-to-day activities. Action teams: work to accomplish tasks that require people with specialized training, a high degree of coordination. (hostpial surgery team, cockpit crews, and SWAT) Quality circles: consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace and quality-related problems. Self-managed teams: groups of workers who are given administrative oversight for their task domains Forming: getting orientated and acquainted, storming: emergence of personalities and role and conflicts, norming: conflicts resolved, close relationships develop, and unity and harmony emerge. Performing: concentrate on solving problems Adjourning: members prepare for disbandment. Optimal group size 5-6 Role: socially determined expectation of how an individual should behave in a specific position Task role: behavior that concentrates on getting the teams task done. Social loafing: tendency of people to exert less effort when working in groups that when working alone. Maintenance role: consists of behaviors that fosters constructive relationships among team members. Norms: general guidelines or rules of behavior that most group or team members follow. Cohesiveness: tendency of a group or team to stick together. Groupthing: a cohesive group’s blind unwillingness to consider alternatives. Conflict: process in which 1 party perceives that its interests are being opposed or negatively affected by another party. Constructive conflict: benefits the main purposes of the organization and serves its interests.
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Programmed conflict: designed to elicit different opinions without inciting people’s personal feelings.
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 09/01/2011 for the course MGT 3304 at Virginia Tech.

Page1 / 5

Book Notes Test 3 - Chapter 13 Group 2 individuals who...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online