Unformatted text preview: -Causes disruptions elsewhere. There is a real cost to waiting lines that are not optimized Waiting Line MGT-Balance two opposing costs: cost of service capacity and cost of customers waiting Channels and phases-Channel: how many people can we serve at once?-Phases: number of steps in a queuing system...
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- Spring '08
- Economics, managerial implications, Causes disruptions, Line MGT