Chapter 16 MGT

Chapter 16 MGT - -Causes disruptions elsewhere. There is a...

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Chapter 16 Waiting Lines - Were not generating value. Queuing Theory - Economics of waiting lines. Restaurants and traffic are most common Why is there waiting? - We can’t always preprocess during our idle time in order to avoid waiting time Waiting Lines: Managerial Implications - Customers don’t like them. It can lose customers
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Unformatted text preview: -Causes disruptions elsewhere. There is a real cost to waiting lines that are not optimized Waiting Line MGT-Balance two opposing costs: cost of service capacity and cost of customers waiting Channels and phases-Channel: how many people can we serve at once?-Phases: number of steps in a queuing system...
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