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Unformatted text preview: Speech Hearing and Listening Hearing physical Listening involves action and mental processing Active listening conscious and responsive participation 53% of communication directly involves listening (much lower numbers for reading, speaking, and writing) Poor listening habits Ralph Nichols Quickly decide that a subject is dull Criticize the speakers delivery Jump to conclusions Listen only for facts Outline everything rather than focusing on main points Fake attention Become easily distracted Avoid difficult listening situations Let emotional language interfere with listening to the speakers message Waste the differential between the rate of speaking (125 words per minute) and the rate of thinking (400-500 words per minute) Improving Specific Listening Skills Be mindful Selectively attend Listening with sensory channels Block out distracting stimuli Suspend judgment Focus on main points...
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- Fall '10