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Group Dynamics - Organizational Behavior Course Model OB...

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Organizational Behavior Course Model OB Outcomes: Attitudes and Behaviors Effort Job Satisfaction Absenteeism Turnover Stress Workplace Violence Organizational Citizenship Behavior and Commitment Employee Theft Safety and Accidents Sexual Harassment Grievances Influenced by Managers Using Application of Individual Differences Perceptions Attributions Attitude change Values Personality Group Dynamics Reward Systems Job Design Leadership
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Groups Versus Teams Work Groups Two or more people who interact for the purpose of sharing information and making better decisions in order to enhance each member’s individual performance. No collective work that requires joint effort Group performance is the sum of each individual’s contribution. Work Teams Two or more individuals who interact in ways to produce synergy through coordinated effort. Overall group performance is greater than the sum of the individual parts. Merely calling a group a team does not automatically increase its performance.
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Competitive Advantage of Teams Increase productivity, quality, and service via : 1. Better decision-making 2. More creativity 3. Improved communication leading to: a. Less conflict b. Higher morale c. Higher customer satisfaction --Recall Sears: ↑job sat → ↑customer sat 4. Greater staffing flexibility via cross-training
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TYPES OF WORK TEAMS: WORK TEAMS Self-managed (next slide) Virtual Cross- Functiona l Task Force (temporary) (Standing) Committees (e.g., safety team) (permanent) Problem Solving (QCs)
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