Intro to ob part2 - Click to edit Master subtitle style...

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Click to edit Master subtitle style 9/5/11
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Outcomes of “Bad” Employee Attitudes Organizational Performance Job Satisfaction Absenteeism Turnover (affecting customer satisfaction) Effort Expenditure
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9/5/11 Performance Increases Using Different Strategies Strategy to Enhance ROI Performance 1. TQM (improve quality) 2. Downsizing or re- engineering (reduce payroll) Results Among Firms Using Strategy 15% º 15.4%
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9/5/11 Summary: Purpose of Course Obj101 To provide line supervisors and managers with the understanding and skills to manage work- related attitudes and behaviors
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9/5/11 Organizational Behavior Course Model OB Outcomes: Attitudes and Behaviors Effort Job Satisfaction Absenteeism Turnover Stress Workplace Violence Organizational Influenced by Managers Using Application of Individual Differences Perceptions Attributions Attitude change Values Personality Group Dynamics
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How Do Managers Determine the “Best Way” Course promotes science but realizes
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