test 2 review for business

test 2 review for business - CHAPTER 8 employers have a set...

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**** **** *********** **** ************************** **** ***************************************** ********************************************************* ********************************************************* ****** ************************* ********** ****** ************************* ********** ********************************************************* ********************************************************* ********************** ********************** ********************** ********************** ********************** ********************** ********************** ********************** ********************************************************* *********** *********** *********** CHAPTER 8 employers have a set of work related expectations for all employees. These are performance behaviors an employee who volunteers to stay late to help a new employee is demonstrating organizational citizenship individuals have a stable set of qualities known as personality a person who is empathetic and manages his emotions well are said to have a high emotional intelligence each person has a unique set of forces that cause him to behave in certain ways. Known as motivation
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a motivation theory that holds that workers are only motivated by money is classical theory hawthorne effect- productivity rises when employees believe they are receiving extra attention from management theory x = lazy theory y = ambitious Herzberg believes that a safe work environment creates no dissatisfaction Equity theory is when most employees compare their treatment in the workplace to that of their coworkers Giving workers more decision making power is job enrichment Many employers allow workers to make adjustments to their work schedule. This is known as flextime Telecommuting = many people work away from traditional work palce Modified scheduling
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test 2 review for business - CHAPTER 8 employers have a set...

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