AVSC 1030 Lesson 6 - Lesson 6 Introduction In the previous...

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Lesson 6 Introduction In the previous lecture we discussed multiple aspects of passenger rights and carrier responsibilities smoking, and considerations for passengers with disabilities. In this lecture we will discuss additional passenger rights and carrier responsibilities primarily in the following areas: Frequent flier programs Contract terms Travel scams Your health Airline Safety Complaining As with the previous lecture, we will attempt to cover the most dominant and applicable issues pertaining to both passenger rights and carrier responsibilities. The Department of Transportation is the best location for this information; however, most of the information covered in these lectures can be found through numerous government and airline resources. Airlines regularly change the way they do business so some of this information could change over time. Most airlines provide a ticket envelope that contains information about regulations and company policy and procedures. These ticket envelopes are an important resource any time you fly. Even though it may be boring reading it is worth becoming familiar with the information in the event you encounter a problem throughout your journey. Frequent-Flyer Programs A frequent-flyer program is a popular addition for customers who travel regularly. These programs benefit both the customers and the airlines. Airlines benefit because customers strive to build miles on airlines that they use regularly. Customers will look first to those airlines when purchasing a flight. This translates to repeat business and revenue for the airline. Customers also profit from these programs. When sufficient miles are achieved customers have options of how to cash in the miles, which include: • Choosing from merchandise, magazine subscriptions, or other gifts • Upgrade from a Coach seat to a Business or First Class seat. • Selecting a free trip to a destination the carrier serves When choosing a carrier to begin acquiring frequent flyer miles it is important to ask several questions: 1. Does the airline fly to places that serve your needs? 2. Does the airline have arrangements or agreements with other carriers what will honor the 3. 4. 5. 6. miles on their flights? How many miles or trips are required for each reward? Do the miles expire if they are not cashed in within a specified period of time? Are there blackout periods or times when the points cannot be redeemed?
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Can points be earned through partnered car rental agencies or hotel chains? Even if all of these questions are answered most air carriers reserve the right to change the required miles for privileges, change blackout dates, or restructure their entire frequent flier program. Furthermore, these airlines may eliminate tie-ins with other airlines, car rental agencies, or hotel
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This note was uploaded on 09/04/2011 for the course AVSC 1030 taught by Professor Smith during the Spring '11 term at Utah Valley University.

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AVSC 1030 Lesson 6 - Lesson 6 Introduction In the previous...

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