bus210_appendix_c[1] - Axia College Material Appendix C The...

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Axia College Material Appendix C The Four Functions of Management Description of Event Every month my team is responsible for releasing 200 checks to the customers that choose to pick up their payments from the agency . I was given no directive to accomplishing this task, but instead was left to manage it on my own. In the table below, categorize your actions during the event under each of the four functions of management. Planning Organizing Planning involved deciding the best course of action for my team by asking questions. 1. What is the best way to deliver payments? 2. Who should sort and deliver the payments? 3. Who should man the customer service desks? 4. How could I make this process simple for the customer and my staff? After answering these questions, I was able to move on to organizing. I had to select the customer service representatives to run the stations with little to no supervision during check release. I had two of my staff who are a little slower man the switchboards and
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bus210_appendix_c[1] - Axia College Material Appendix C The...

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