bus210_appendix_d[1] - Axia College Material Appendix D...

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Axia College Material Appendix D Contingency Theory of Leadership Description of work environment The work environment used for this exercise is a high-volume social services agency. The agency is contracted to handle the Temporary Aid for Needy Families program for the state. It is a federally funded program with specific directives. The state further specifies how the program will be managed through policies and administrative rules/laws. The agency is staffed by managers, supervisors, case workers, and line staff. Each work group has a specific function within the agency. Each group is also audited regularly to ensure the goals of the program are being met. In the table below, categorize different leadership approaches that could be used in the work environment you have described. Provide different suggestions for each of the four approaches to leadership. Directive approach Supportive approach Management should provide each new worker a W-2 manual that provides the TANF policy. Each employee should be directed to refer to the manual when a questionable decision on a case must
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This note was uploaded on 09/04/2011 for the course BUS 210 201 taught by Professor Smith during the Spring '11 term at University of Phoenix.

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bus210_appendix_d[1] - Axia College Material Appendix D...

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