Indirect Message Assignment - TOM - 2.docx - Indirect...

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Indirect Message Assignment Outline Buffer (Neutral statement related to the purpose of the message without being negative or revealing the negative information. Avoid negative language but do not mislead with overly positive information.) I appreciate that you noticed everything on our website, Conestoga Diversity Student Club I value that you would like to advertise of your activity on our website Explanation: (Provide explanation for negative information. Stick to the facts and avoid editorializing with opinion. Avoid negative wording; use neutral or positive language.) Due to policies of our website, we cannot share your announcement in our website We only posts related to our community/Organization Bad News: (Explain the negative information use passive language and a dependent clause to emphasize and de-personalize the negative message.) I sincerely apologize, as per our policies we cannot share other Organizations advertisements

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