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Unformatted text preview: the nuances of the fermentation process and when a batch reaches perfection. How can technology capture this specialized knowledge? 7. Define productivity. Provide an everyday example of a measure of productivity that consumers sometimes use in deciding which car to purchase. 8. Briefly explain the difference between ISO 9000 certification and the Baldrige National Quality Award. 9. Briefly describe total quality management (TQM). 10. List and describe the four kinds of inventory that a manufacturer stores....
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This note was uploaded on 09/05/2011 for the course BUS 3305 taught by Professor Ryan during the Spring '11 term at Texas Tech.
- Spring '11