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Unformatted text preview: starting to think the company was over Hsieh took over as CEO and began to fund the company himself. He makes adjustment to company when laying people off and even adjust his salary to $24. He never makes a huge salary from Zappos but he is happy with it. Zappos (company structure) Emphasis on Customer Service- making them happy with free shipping and free returns for 365 days. As on full customer service through call-answering service who is trained to take the call without a script. runs off ten core values deliver WOW through service, embrace and drive change, create fun and a little weirdness, be adventurous, creative, and open-minded, pursue growth and learning, build open and honest relationships with communication, build a positive team and family spirit, do more with less, be passionate and determined, and be humble. (describing them should maybe be part of the body not intro??)...
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This note was uploaded on 09/05/2011 for the course BUS 3305 taught by Professor Ryan during the Spring '11 term at Texas Tech.
- Spring '11