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See discussions, stats, and author profiles for this publication at: Information Technology Competencies in Tourism ManagementEducation.ArticleinInformation Technology & Tourism · January 2003DOI: 10.3727/109830503108751216 · Source: CITATIONS8READS1831 author:Some of the authors of this publication are also working on these related projects:World Economic Forum, Davos 2012View projectEXPO 2020View projectSanjay NadkarniThe Emirates Academy of Hospitality Management45PUBLICATIONS156CITATIONSSEE PROFILEAll content following this page was uploaded by Sanjay Nadkarni on 16 November 2014.The user has requested enhancement of the downloaded file.
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Information Technology & Tourism,Vol. 6 pp. 47–541098-3058/03 $20.00 + .00Printed in the USA. All rights reserved.Copyright © 2003 Cognizant Comm. Corp.47Address correspondence to Sanjay Nadkarni, Institute for Tourism Studies (IFT), Colina de Mong Ha, Macao, SAR, China. Tel: +853-5983171; Fax: +853-519058; E-mail: [email protected]INFORMATION TECHNOLOGY COMPETENCIES INTOURISM MANAGEMENT EDUCATIONSANJAY NADKARNIInstitute for Tourism Studies (IFT), Colina de Mong Ha, Macao, SAR, ChinaThis article focuses on the types of generic information technology (IT) competencies that are essentialin the tourism industry from the perspective of the IT syllabus taught at the Institute for Tourism Studies(IFT) in Macao. The significance of IT in the tourism sector is discussed wherein factors attributable tothe gap between what is taught and what ought to be taught in a tourism business management programare identified. Then the nature of the IT syllabus in tourism management education is brought into focuswhereby IT applications are differentiated in accordance with their operational and strategic utility. Theusage of these applications in a wide spectrum of disciplines in tourism business management studies aswell as in professional management practices is discussed, on the basis of which “career critical” appli-cations are identified from the context of the development of managerial competencies in students major-ing in tourism business management.Key words: IT syllabus; Tourism management education; Managerial competencies;Career critical applicationsof the 21st century driven by the economic engineof the travel and tourism industry. This brings intofocus the role of IT in tourism education geared atnurturing the necessary skills in potential managersin the industry to survive—nay, thrive—in an infor-mation-intensive globalized work environment. Thebenefits that accrue from the infusion of IT into thecurriculum can be gauged not only from the com-position of the syllabus that equips the students in atourism business management program with specifictechno-savvy skills to be employed in future mana-gerial careers but also from the tools that IT pro-IntroductionThe information age that has brought about theglobalization of the marketplace has induced a quali-tative as well as a quantitative transformation in the
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