Gelinas-Dull_8e_TB_Chapter_02 - Chapter 2Enterprise Systems...

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Chapter 2—Enterprise Systems TRUE/FALSE 1. One of the primary goals of implementing an ERP system is to standardize systems across multiple locations and multiple divisions. ANS: T 2. Communicating via separate databases is easier than communicating with an enterprise system. ANS: F 3. Enterprise systems result in more accurate forecasts resulting in reduced inventory and costs to redis- tribute inventory. ANS: T 4. The primary goal of installing an enterprise system is reducing system installation costs. ANS: F 5. Enterprise systems potentially integrate the business process functionality and information from all of an organization’s functional areas. ANS: T 6. An enterprise system should cause the organization to conduct business in a more costly manner. ANS: F 7. An add-on software module in an enterprise system might be a customer relationship management sys- tem (CRM). ANS: T 8. The dominant player in the large system ERP arena is Microsoft. ANS: F 9. SAP has a primary focus on large Fortune 500 type companies. ANS: T 10. Microsoft Dynamics and Sage Group focus on small and mid market sized companies. ANS: T 11. Customer relationship management (CRM) software builds and maintains an organization’s customer- related data. ANS: T
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Customer relationship management (CRM) software aggregates, manages, and retains data across the entire organization for the identification, acquisition, and retention of vendors to maximize the benefits of those relationships. ANS: F 13. If you have made a Web purchase such as with you have experienced some of the func- tionality of a CRM system where the vendor keeps track of your name, address, and purchases. ANS: T 14. Customer relationship management (CRM) functionality includes procurement and contract manage- ment. ANS: F 15. Customer self service (CSS) software is often an extension of CRM software. ANS: T 16. Supply chain management (SCM) software helps plan and execute the steps such as demand planning, acquiring inventory, manufacturing, distributing, and selling the product. ANS: T 17. Supplier relationship management (SRM) software manages the interactions with the organization’s that supply the goods and services to an enterprise. ANS: T 18. Middleware is a software product that connects two or more separate applications or software mod- ules. ANS: T 19. Enterpriseware might be used to stitch together a number of legacy systems, an enterprise system, best-of-breed applications, and Web-based applications. ANS: F 20. An Application Programming Interface (API) is a means for connecting to a system or application provided by the developer of that application. ANS: T 21. Microsoft Dynamics Snap line of tools is an example of an Application Programming Interface. ANS: T
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Gelinas-Dull_8e_TB_Chapter_02 - Chapter 2Enterprise Systems...

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