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Unformatted text preview: relations, and systems Continuous improvement of organizational quality through control Involve employees in the creation of organizational quality Responsiveness to market conditions and organizational stakeholders Quality Tenets of quality o Organizational image = team, with players and coaches o Function of communication = to create, manage, and improve organizational quality o Quality of? Final product Organizational culture Production processes Public image and more Plan -> policy revisited What went wrong in the text How a plan became a policy How come...
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This note was uploaded on 09/07/2011 for the course COMM 101 taught by Professor Lieberman during the Fall '07 term at Rutgers.
- Fall '07