AST-SEPT03-GM-SES-4

AST-SEPT03-GM-SES-4 - General Management...

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General Management MSP-AST (September 2003 Batch) MSP-AST (September 2003 Batch) Organizational Communication Organizational Communication    
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General Management – Pankaj Roy Gupta Purpose & Agenda : Session Objectives Understand the main elements of the communication process Understand the role of information technology in the  communication process Understand and identify the hurdles to communication and  describe ways to eliminate them Understand the guidelines for fostering effective  communication
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General Management – Pankaj Roy Gupta What is Communication ? Communication is the Process by  which information is exchanged  and understood by two or more  people, usually with the intent to  motivate or influence behavior.
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The Communication Process Sender has idea Sender encodes idea into message Receiver perceives & decodes message Message travels over one or more channels Sender's response
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AST-SEPT03-GM-SES-4 - General Management...

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