MGMT605_Lecture_8_Spr10_01

MGMT605_Lecture_8_Spr10_01 - Session 8 Conflict and...

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Lecture 8 1 Session 8: Conflict and Negotiation Today’s Agenda Handed back: Heidi Roizen cases Midterm Check-in Conflict and Negotiation Vanatin Exercise
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Lecture 8 2 Midterm Check-in Midterm grades have been posted on iLearn: Midterm Exams (Mean = 80, SD = 12, Max = 100, Min = 56) Exams are available for review during office hours Case average (Mean = 8, SD = 1, Max = 9.33, Min = 5) Quiz average (Mean = 3.49, SD = .70, Max = 4.67, Min = 1.67) Class participation (Mean = 5.42, SD = 3.96, Max = 12, Min = 0) Perfect attendance bonus (1 = Yes, 0 = No, 61% Yes) I am happy to give feedback on how you can improve. Four more lectures then final exam on May 4 Team project deliverable next week
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Lecture 8 3 Goals for Today Understand types of conflict common in organizations and methods of conflict resolution Learn the basics of negotiations Apply course concepts to an actual negotiation
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Lecture 8 4 Conflict in Organizations Types of Conflict: - Substantive – disagreement over tasks, goals or plans to be accomplished - Emotional – interpersonal disagreements, “personality clash” Levels of Conflict: - Intrapersonal – when individual has to make a decision or choice with conflicting goals - Interpersonal – between individuals, within groups - Intergroup – between teams, divisions, departments - Interorganizational – between organizations and other groups in environment
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Lecture 8 5 Managing Conflict Functional Conflict
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