MGMT605_Lecture_9_Spr10_01

MGMT605_Lecture_9_Spr10_01 - Session 9: Organizational...

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Lecture 9 1 Session 9: Organizational Culture Turn in: Smile Factory case questions Team deliverables: Draft of findings Organizational Culture at Disneyland Managing Corporate Culture through Rewards
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Lecture 9 2 Goals for Today Define organizational culture and understand how to know culture when you see it Understand how rewards systems express and reinforce corporate culture Compare two contrasting types of culture: The clan culture. The market culture. Discuss the benefits and risks of each type of culture
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Lecture 9 3 Organizational Culture Definitions A set of habitual ways of thinking, feeling, and reacting A pattern of basic assumptions, values, beliefs and behaviors that are considered valid and, therefore, to be taught to new members as the correct way to perceive, think, and feel Often manifested in visible/audible artifacts (physical surroundings, symbols, dress, stories, slogans, language), as well as in unobservable values and assumptions
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Lecture 9 4 The Smile Factory Content of culture: What are some important shared understandings? Manifestations of culture: Objects : Talk : Behavior : Emotion : Enforcement of culture: Hiring and socialization Behavioral control Removal of deviants Strength of culture: How strong is it?
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5 Main Takeaways Culture is part of a control system that allows management to let employees know that they are watching what they do Culture also fosters commitment among employees and internalization of corporate values Culture should ideally be in line with strategy and can be a competitive advantage - Employees at Disneyland are part of the product: “Happiest Place on Earth” However, employees enact culture in their own
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This note was uploaded on 09/08/2011 for the course MGMT 605 taught by Professor Seminarinorganizationalbehavior during the Spring '11 term at S.F. State.

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MGMT605_Lecture_9_Spr10_01 - Session 9: Organizational...

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