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isys final(1) - Chapter 2 1 The most widely used...

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Chapter 2: 1. The most widely used collaboration software tool used by very large firms is: a. Lotus Note 2. The ________ is responsible for ensuring that the company complies with existing data privacy laws. a. CPO – chief privacy officer 3. Which type of information system would an intranet be most easily adapted to? a. KMS—Knowledge Management System 4. Interaction jobs are those jobs which: a. . are in the service sector and require close coordination, and collaboration. 5. In a business environment, the focus of collaboration is to: a. accomplish the task at hand. 6. The principal liaison between the information systems groups and the rest of the organization is a(n): a. systems analyst. 7. A ________ is a senior manager who oversees the use of IT in the firm. a. CIO 8. Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? a. MIS 9. These systems are designed to support organization-wide process coordination and integration. a. Enterprise applications 10. ESS are specifically designed to serve the ________ level of the organization. a. Senior management 11. Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance. a. True 12. ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS. a. True 13. The decision to grant credit to a customer is normally made by a senior manager. a. False, it’s made by operational managers 14. Deciding whether to introduce a new product line is the responsibility of an operational manager. a. False, it’s made by senior manager 15. Senior management is responsible for directing the day-to-day activities of the business. a. False 16. You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin? a. . Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed 17. Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years? a. ESS 18. ________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.
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a. Customer relationship management system (CRM) 19. Executive support systems are information systems that support the: a. long-range planning activities of senior management.
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