Motiwalla_ch01

Motiwalla_ch01 - CHAPTER 1 Introduction to Enterprise...

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1 CHAPTER 1 Introduction to Enterprise Systems for Management
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2 Learning Objectives Understand the information systems evolution and its historical role in the organization leading to systems integration and Enterprise Resource Planning (ERP). Learn about ERP systems and evolution, components, and architecture; understand the benefits and drawbacks of implementing ERP systems and how they can help an organization improve its efficiency and worker productivity. Gain an overview of the implementation process (e.g., the ERP life cycle, business process reengineering project management, and change management). Understand the role of people, vendors, consultants, and the organization in making the ERP implementation process successful. Comprehend the ethical, global, and security challenges while implementing an ERP system, and look at the ERP vendors and industry trends.
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3 Preview In the early days of ERP implementation most management did not understand the magnitude of issues an organization has to consider before, during, and after implementation. ERP systems are very different from conventional packaged software, such as Microsoft Office and others. There are no shortcuts when it comes to implementing an enterprise system.
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4 Information Systems in Organizations Information Systems are a critical component of a successful organization today. Information Systems provide a high level of computer automation to support business functions such as: Accounting Finance Marketing Customer Service Human Resource Management Operations Information Systems play a major role in primary and secondary activities of an organization’s value chain.
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5 Information Systems in Organizations (Cont’d) Information systems include hardware, software, data processes, and people. Information Technology includes only the hardware and software components. The role of an information system is to process data into information using information technology, business processes, and people resources.
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6 Information Systems in Organizations (Cont’d) Information Technology is thus a component of Information Systems. Information systems generally use a three-phased model of input, process, and output.
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7 Figure 1-1 Information System Components
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8 Figure 1-2 Phases of an Information System
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9 Role of Information Systems in the Enterprise Business organizations have become more complex due to increased layer of management hierarchy and increased level of coordination across departments. Each department has different information needs. No single information system can support all the business needs of an organization. Management is generally categorized into three levels-
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Motiwalla_ch01 - CHAPTER 1 Introduction to Enterprise...

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