Exam_2_Study_Guide_CH_5-8_OB

Exam_2_Study_Guide_CH_5-8_OB - Organizations Theory and...

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Organizations: Theory and Behavior (MAN 4240) Exam 2- Study Guide Chapter #5 Define the needs hierarchy theory. Lowest unmet need has strongest effect When lower need is satisfied, next higher need becomes the primary motivator Self-actualization -- a growth need because people desire more rather than less of it when satisfied Lack of support for theory People have different hierarchies – don’t progress through needs in the same order Needs change more rapidly than Maslow stated Book definition : Maslow’s needs hierarchy theory- a motivation theory of needs arranged in a hierarchy, whereby people are motivated to fulfill a higher need as a lower one becomes gratified. (pg 135) What do the letters ERG stand for? ERG- E xistence, R elatedness, and G rowth ERG theory- a needs hierarchy theory consisting of three fundamental needs-existence, relatedness, and growth (pg. 138)
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What are the four drives? Drive to acquire- this is the drive to seek, take, control, and retain objects and personal experiences. Drive to bond- this is the drive to form relationships and develop mutual caring commitments with others. Drive to learn- this is the drive to satisfy our curiosity, to know and understand ourselves and the environment around us. Drive to defend- this is the drive to protect ourselves physically and socially. (pg.140) Which drive is insatiable? The four drive theory states that the drive to acquire is insatiable because the purpose of human motivation is to achieve a higher position than others, not just to fulfill one’s physiological needs. (pg. 140) Do people who seek high achievement like to work in teams? People with a strong need for achievement want to accomplish reasonably challenging goals through their own effort. They prefer working alone rather than in teams, and they choose tasks with a moderate degree of risk. (139) Does the concept of employee engagement have a theoretical foundation? What is 360 degree feedback? Multisource (36-degree) feedback is information about and amployee’s performance collected from a full circle of people, including subordinates, peers, supervisors, and customers. (pg 150) What is the most effective way to deliver feedback? The preferred feedback source depends on the purpose of the information. To learn about their progress toward goal accomplishment, employees usually prefer nonsocial feedback sources, such as computer printouts or feedback directly from the job. This is because information from nonsocial sources is considered more accurate than information from social
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sources. It is also less damaging to self esteem. In contrast, social sources tend to delay negative information, leave some of it out, and distort bad news in a positive way. When employees want to improve their self image, they seek positive feedback from social sources (p 150-151) What are synonymous terms for drives? Drives are also called
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This note was uploaded on 09/09/2011 for the course MAR 4711 taught by Professor Cynthiagundy during the Fall '11 term at University of Central Florida.

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Exam_2_Study_Guide_CH_5-8_OB - Organizations Theory and...

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