Stair_-_Principals_-_Chapter_10[1]

Stair_-_Principals_-_Chapter_10[1] - Principles of...

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Principles of Information Systems, Ninth Edition 10-1 Chapter 10 Information and Decision Support Systems At a Glance Instructor’s Manual Table of Contents Overview Principles and Objectives Teaching Tips Quick Quizzes Class Discussion Topics Additional Projects Additional Resources Key Terms
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Principles of Information Systems, Ninth Edition 10-2 Overview You have seen throughout this book how information systems can make you more efficient and effective through the use of database systems, the Internet, e-commerce, transaction processing systems, and many other technologies. The true potential of information systems, however, is in helping you and your coworkers make more informed decisions. This chapter shows you how to slash costs, increase profits, and uncover new opportunities for your company using management information and decision support systems. Principles and Objectives Principles Learning Objectives Good decision-making and problem solving skills are the key to developing effective information and decision support systems. Define the stages of decision making. Discuss the importance of implementation and monitoring in problem solving. The management information system (MIS) must provide the right information to the right person in the right format at the right time. Explain the uses of MISs and describe their inputs and outputs. Discuss information systems in the functional areas of business organizations. Decision support systems (DSSs) are used when the problems are unstructured. List and discuss important characteristics of DSSs that give them the potential to be effective management support tools. Identify and describe the basic components of a DSS. Specialized support systems, such as group support systems (GSSs) and executive support systems (ESSs), use the overall approach of a DSS in situations such as group and executive decision making. State the goals of a GSS and identify the characteristics that distinguish it from a DSS. Identify the fundamental uses of an ESS and list the characteristics of such a system.
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Principles of Information Systems, Ninth Edition 10-3 Teaching Tips Decision Making and Problem Solving 1. Begin the discussion by explaining that in most cases, strategic planning and the overall goals of the organization set the course for decision-making, helping employees and business units achieve their objectives and goals. Decision Making as a Component of Problem Solving 1. Introduce the well-known model, developed by Herbert Simon, which divides the decision-making phase of the problem-solving process into three stages: intelligence, design, and choice. Use Figure 10.1 to aid the discussion. Programmed versus Nonprogrammed Decisions
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Stair_-_Principals_-_Chapter_10[1] - Principles of...

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