Stair_-_Principals_-_Chapter_11[1]

Stair_-_Principals_-_Chapter_11[1] - Principles of...

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Unformatted text preview: Principles of Information Systems, Ninth Edition 11-1 Chapter 11 Knowledge Management and Specialized Information Systems At a Glance Instructors Manual Table of Contents Overview Principles and Objectives Teaching Tips Quick Quizzes Class Discussion Topics Additional Projects Additional Resources Key Terms Principles of Information Systems, Ninth Edition 11-2 Overview Knowledge management and specialized information systems are used in almost every industry. If you are a manager, you might use a knowledge management system to support decisive action to help you correct a problem. If you are a production manager at an automotive company, you might oversee robots that attach windshields to cars or paint body panels. If you are in the military, you might use computer simulation as a training tool to prepare you for combat. In a petroleum company, you might use an expert system to determine where to drill for oil and gas. You will see many additional examples of using these specialized information systems throughout this chapter. Principles and Objectives Principles Learning Objectives Knowledge management allows organizations to share knowledge and experience among their managers and employees. Discuss the differences among data, information, and knowledge. Describe the role of the chief knowledge officer (CKO). List some of the tools and techniques used in knowledge management. Artificial intelligence systems form a broad and diverse set of systems that can replicate human decision making for certain types of well-defined problems. Define the term artificial intelligence and state the objective of developing artificial intelligence systems. List the characteristics of intelligent behavior and compare the performance of natural and artificial intelligence systems for each of these characteristics. Identify the major components of the artificial intelligence field and provide one example of each type of system. Expert systems can enable a novice to perform at the level of an expert but must be developed and maintained very carefully. List the characteristics and basic components of expert systems. Identify at least three factors to consider in evaluating the development of an expert system. Outline and briefly explain the steps for developing an expert system. Identify the benefits associated with the use of expert systems. Principles of Information Systems, Ninth Edition 11-3 Virtual reality systems can reshape the interface between people and information technology by offering new ways to communicate information, visualize processes, and express ideas creatively. Define the term virtual reality and provide three examples of virtual reality applications....
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This note was uploaded on 09/08/2011 for the course ISYS 263 taught by Professor B.homan during the Spring '09 term at S.F. State.

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Stair_-_Principals_-_Chapter_11[1] - Principles of...

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