Hillview Hospital Case Exam - Situational Analysis Hillview...

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Situational Analysis Hillview Hospital is a renowned chronic care hospital founded in 1894, and located in London, Ontario. They specialize in the areas of complex care, rehabilitation and geriatrics. Their most common patients are London residents and patients that require long-term care with Hillview’s specializations. They have even kept up their high quality of care and operations even through financial stress due to their high commitment to customer care. They have high quality hospital operations and cleanliness because they prioritize quality and even use 4500L of hand soap per year to keep hospital operations optimal. The MRSA and VRE are mutating bacteria that makes the hospital maintain their quality in hand sanitization to avoid infection to critically ill patients. Their supplier Berman Labs which charges about $30,555 annually caused issues with hand soap because they changed formulas without informing Hillview. TSWOT Analysis A strength of Hillview is their high quality care and operations. Another is they are one of London's largest hospitals and employ about 1,200 employees. They also Specialize in complex care, rehabilitation, and geriatrics unlike local hospitals. A weakness is that Hillaview is preoccupied with paying close attention to controlling the new bacterias. They are the most susceptible to being heavily affected by the new bacteria due to their chronically ill patients. Therefore, they must fix their sanitization issues which is a large issue for them. An opportunity for Hillview is London Ontario’s population of 350000 people which is lots of potential patients. Also, they have large volumes of long-term care patients whom they can attract with their high quality of care. Some possible problems for Hillview could be their

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