Chapter 11 - Chapter 11 In communication the information or...

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Chapter 11 In communication, the information or ideas have to be conveyed (transfer) and the meaning must be imparted (understanding). Communication: not someone accepting our views; can understand and not agree Communication serves four major functions: control, motivation, emotional expression, and information o Control: organizations have authority hierarchies and formal guidelines that employees are expected to follow (i.e. teasing employees who are working too hard) o Motivation: Communication clarifies to employees what is to be done, how well they are doing, and what can be done to improve performance if it’s not up to par (i.e. receive feedback on progress towards goals) o Emotional expression: communication that takes place within the group is a fundamental mechanism by which members share frustrations and feelings of satisfaction o Information: needed to get things done in organizations; provided by communication Message: passes between a source (the sender) and a receiver o The actual physical product encoded by the source o Affected by the symbols used to transfer meaning (words, pictures, numbers), the content itself, and the decisions that the sender makes in selecting and arranging both the symbols and the content Sender: initiates a message by encoding a thought Four conditions for the sender and receiver influence the effectiveness of the encoded message: the skills, attitudes, and knowledge of the sender, and the social-cultural system o Skills: without it, the message won’t reach the receiver in the form desired o Attitudes: any preexisting ideas that the sender may have will affect how he or she communicate o Knowledge: can’t communicate what you’re not familiar with; if it’s too extensive, it’s possible the message won’t be understood by the receiver o Socio-cultural system: our beliefs and values act to influence what and how we communicate Receiver:
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