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Organizational Behavior Behavior
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How people act. The study of how people act at work.
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Absenteeism Employee Productivity
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A performance measure of both efficiency and effectiveness. The failure to report to work.
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Organizational Citizenship Behavior Turnover
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The voluntary and involuntary permanent withdrawal from an organization. Discretionary behavior that is not part of an employee’s formal job requirements, but that promotes the effective functioning of the organization.
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Workplace Misbehavior Job Satisfaction
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An employee’s general attitude toward his or her job. Any form of intentional behavior that has negative consequences for the organization or individuals within the organization.
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Cognitive Component Attitudes
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Evaluative statements (favorable and unfavorable) concerning objects, people, or events. That part of an attitude that’s made up of the beliefs, opinions, knowledge, or information held by a person.
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Behavioral Component Affective Component
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That part of an attitude that’s the motional or feeling part. That part of an attitude that refers to an intention to behave in a certain way.
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Organizational Commitment Job Involvement
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The degree to which an employee identifies with his or her job, actively participates in it, and considers his or her job performance to be important to self- worth. An employee’s orientation toward the organization in terms of his or her loyalty to, identification with, and involvement in the organization.
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Cognitive Dissonance Perceived Organizational Support
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Employee’s general belief that their organization values their contribution and cares about their well- being. Any incompatibility or inconsistency between attitudes or between behavior and attitudes.
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Personality Attitude Surveys
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employees how they feel about their jobs, work groups, supervisors, or the organization. The unique
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This note was uploaded on 09/08/2011 for the course MAN 3025 taught by Professor Clevenger during the Fall '08 term at University of Central Florida.

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Exam1FC_3 - The flashcards are formatted for printing....

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