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Exam4FC_1 - The flashcards are formatted for printing...

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Interpersonal Communication Communication
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The transfer and understanding of meaning. Communication between two or more people.
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Message Organizational Communication
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All the patterns, networks, and systems of communication within an organization. A purpose to be conveyed.
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Channel Encoding
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Converting a message into symbols. The medium a message travels along.
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Communication Process Decoding
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Retranslating a sender’s message. The seven elements involved in transferring meaning from one person to another.
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Nonverbal Communication Noise
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Any disturbances that interfere with the transmission, receipt, or feedback of a message. Communication transmitted without words.
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Verbal Intonation Body Language
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Gestures, facial configurations, and other movements of the body that convey meaning. An emphasis given to words or phrases that conveys meaning.
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Information Overload Filtering
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The deliberate manipulation of information to make it appear more favorable to the receiver. The information we have to work with exceeds our processing capacity.
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Active Listening Jargon
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Specialized terminology or technical language that members of a group use to communicate among themselves. Listening for full meaning without making premature judgments or interpretations.
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Informal Communication Formal Communication
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Communication that follows the official chain of command or is required to do one’s job. Communication that is not defined by the organization’s structural hierarchy.
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Upward Communication Downward Communication
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Communication that flows downward from a manager to employees. Communication that flows upward from employees to managers.
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