Exam4FC_6

Exam4FC_6 - The flashcards are formatted for printing....

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Out-Innovating Competition Incrementalism
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Innovation’s greatest enemy. Only sustainable innovation.
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1. Projectizatio n 2. Professionali sm 3. Provocation 4. Partnership 5. Performance Decentralization
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Disorganize to unleash imagination; need innovation, so go beyond middle-aged white men; know you know nothing for sure. 5 P’s for projects:
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Total Quality Management Systems that Sing
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Move towards details; department of beauty (i.e. Southwest is a large and well- functioning company). America increased competitiveness; rise of the brand; hire crazy, curious people.
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Customer Quality
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Have an unlimited ability to improve it for everything. Buys things; not markets; the person you’re selling things to; treat with courtesy because nobody does it.
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Commodity Customer
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Perceives service in his or her own terms; given them what they want. A useless term because anything can be made better.
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Management; Leadership Innovation
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people into passionate people who do not fear failure; downplay
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