Exam3 - FC - The flashcards are formatted for printing....

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Cluster Analysis CRM
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Intended to increase customer loyalty; hot topic in today’s business world. Aides in CRM by segmenting customers.
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Digital Dashboard Digital Dashboard
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A display of information from a variety of sources that has been pieced together to aid in decision-making. Shows critical information for business in real time when problems arise.
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Artificial Intelligence; Data Mining DSS
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Decision-enabling, problem solving, and opportunity-seizing systems. ____ let systems decide what should be done while ____ dig deep into acquired information.
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DSS Legacy System; DSS; EIS; AI
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MIS pyramid: Needed when requiring more information, faster decisions, complex models, and leverage information.
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Model DSS
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Used because we can’t compute as fast as computers. A simplified representation or abstraction of reality.
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1. Sensitivity analysis 2. What-if analysis 3. Goal- seeking analysis 1. DSS 2. EIS 3. AI 4. Data mining
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The following systems use models to support decision making, problem solving, and opportunity changes: Three quantitative models typically used by DSS:
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Sensitivity Analysis DSS
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Models information to support managers and business professionals during the decision- making process; build models to use information to help make decisions. How does changing one or more elements change other elements? (check the validity of the model; does it do what it’s supposed to do)
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Goal-seeking Analysis What-if Analysis
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How does our solution change if we change in assumption? What inputs are necessary in order to achieve some goal condition?
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EIS *long breath*
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Breathe A specialized DSS that supports senior level executives within the organization.
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1. Expert systems 2. Neural networks 3. Intelligent agents 1. Consolidatio n 2. Drill-down 3. Slice-and- dice
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Most EISs offer the following capabilities: The three most common categories of AI include:
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Drill-down Consolidation
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This note was uploaded on 09/08/2011 for the course ISM 3011C taught by Professor Robertszymanski during the Spring '11 term at University of Central Florida.

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Exam3 - FC - The flashcards are formatted for printing....

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