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Exam2_FC - The flashcards are formatted for printing...

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Theory X Attitude
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A strong belief or feeling toward people, things, and situations; primarily developed through experiences and interpreted by our behavior. Hold that employees dislike work and must be closely supervised to get them to do their work (give them an inch, they’ll take a mile).
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Pygmalion Effect Theory Y
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Hold that employees like to work and do not need to be closely supervised to get them to do their work (people want to do a good job). Supervisors’ attitudes and expectations of employees and how they treat them largely determine their performance.
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Attitudes Pygmalion Effect
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Expectations by managers determine employee performance; could crush someone who could be a star through behavior that sets them up for failure (human nature to avoid). To change them, be aware of them, do not harbor negative thoughts, and keep an open mind.
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Job Satisfaction Attitudes
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To shape and change them in employees, give them feedback, accentuate positive conditions, provide consequences, and be a positive role model. A set of attitudes toward work.
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Job Satisfaction Job Satisfaction Survey
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Process of determining employee attitudes about the job and work environment. Determinants include the work itself (vets), pay (less important as you progress), growth and upward mobility, supervision, coworkers (like family), and attitude towards work.
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Self-Concept Self-Concept
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Your overall attitude about yourself (broad strokes such as self- esteem and self- image). Your perception of yourself, which may not be the way other perceive you.
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Self-Fulfilling Prophecy Self-Efficacy
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Your belief in you capability to perform in a specific situation; affects your effort, persistence, expressed interest, and the difficulty of the goals you select. Occurs when your expectations affect your success or failure (how you approach a task affects performance).
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Attribution Theory Attribution
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One’s perception that the cause of behavior is either internal, which is within a person’s control, or external, which is outside of it. How we perceive the causes of behavior, which in turn affect our subsequent choices and behaviors.
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Consistency Distinctiveness, Consistency, and Consensus
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Used to judge other’s behavior for attribution: Does the person do the same thing each time?
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Consensus Distinctiveness
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Is response unique to that stimulus? Does everybody do it?
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