Exam4_FC2

Exam4_FC2 - The flashcards are formatted for printing....

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Sympathetic Parent Critical Parent
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Behave and respond with advising responses, uses a lot of do’s and don’ts, and control the conversation Behave and respond with reassuring responses
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Natural Child Adapted Child
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Behave and respond with confronting, advising responses; aggressive Behave and respond with probing responses
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Complimentary Transaction Adult Ego State
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People behave in a thinking and unemotional manner; most effective The sender gets the intended response from the receiver
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Ulterior Transaction Crossed Transaction
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The sender does not get the expected response from the receiver The words seem to be coming from one ego state, but are really coming from another
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“I’m OK, You’re Not OK” “I’m OK, You’re OK”
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Positive attitude to yourself and others (assertive behavior and collaborating style) Positive attitude toward yourself with a negative attitude towards others (aggressive behavior and forcing style)
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“I’m Not OK, You’re Not OK” “I’m Not OK, You’re OK”
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Negative attitude toward yourself with a positive attitude towards others (passive behavior and accommodating style) Negative attitude toward yourself and others (avoiding style)
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Passive Behavior Aggressive Behavior
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Insist on getting their own way and use force to gain control; competitive (adapted child and critical parent ego states) Avoidance or accommodation of the other party’s wishes without standing up for one’s own rights; self denial and sacrifice ( natural child and supportive parent ego states)
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Aggressive Behavior Passive- Aggressive Behavior
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Person uses both types of behavior sporadically; uses passive behavior during the situation and then shortly after uses aggressive behavior; uses passive behavior while building hostility Expresses feeling and thoughts and asks for things without aggressive behavior; stands up for his or her rights without violating the rights of others (adult ego state)
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Assertiveness Steps: Forcing Conflict Style
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User attempts to resolve the conflict by using aggressive behavior 1. Set an objective 2. Determine how to create a win-win situation 3. Develop assertive phrases 4. Implement your plan persistently
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Forcing Conflict Style Disadvantage Forcing Conflict Style Advantage
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Better organizational decisions are made Leads to hostility and resentment toward its user
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Avoiding Conflict Advantage Avoiding Conflict Style
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User attempts to passively ignore conflict rather than resolve it May maintain relationships that would be hurt through conflict resolution
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Accommodating Conflict Style Avoiding Conflict Style Disadvantage
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Conflicts don’t get resolved and leads to conflict within the individual User attempts to resolve the conflict by passively giving in to the other party
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Accommodating Conflict Style Advantage Accommodating Conflict Style Disadvantage
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Giving into the other party may be counterproductive; people take advantage of them; the relationship may be lost Relationships are maintained
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Compromising Conflict Style Compromising Conflict Style Advantage
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