Exam1 Study Guide - Chapter 1 1. What is the impact of...

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Chapter 1 1. What is the impact of applying organizational knowledge on a company’s profitability? They have three times the level of financial success that companies have where these practices are absent. “Best place to work” awards have significantly higher financial long0term stock market performance. (p6) 2. Define values and ethics. 3. What constitutes globalization? People actively participate in the other countries and cultures. (p20) 4. What is structural capital? 5. Are counterproductive work behaviors voluntary? Yes. (p18) 6. Is absenteeism lower in companies with generous sick leave? No. Absenteeism is higher in organizations with generous sick leave because this benefit limits the negative financial impact of taking time away from work. (p19) 7. Is experimentation a form of knowledge acquisition? Yes. It occurs when information is brought into the organization from the external environment. This can include hiring people, acquiring companies, and scanning the environment for the latest trends. It also includes the process of creative insight – experimenting and discovering new ideas. (p11) 8. What is CSR? 9. What constitutes a clearly defined career path? A “VP of Marketing” (p6) 10. Do all organizations have a collective sense of purpose? Yes, but it isn’t always well defined or agreed on. (p5) 11. Is everyone a manager? Yes. (p6) 12. What are high performance work practices? 13. Who are stakeholders? 14. How do baby boomers and Generation X generations differ regarding workplace values? 15. How would you describe the interdependency of an organization People interact with each other in an organized way. They accomplish goals by sharing materials, information, or expertise with co-workers. (p4) a. Does it have to have buildings and equipment to be an organization? No. Many organizations exist without either physical walls or government documentation to confer their legal status. (p4) 16. What is organizational citizenship? 17. Provide three examples of organizational stakeholders. Employees, shareholders, suppliers, labor unions, government, communities, consumer and environmental groups, etc (p13) 18. What is the triple bottom line? Economy, society, environment. Firms aim to survive and be profitable in the marketplace (economic), but they also intend to maintain or improve conditions for society (social) as well as the physical environment. Part of CSR (p16) 19. What are the characteristics of an open system? 20.
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Exam1 Study Guide - Chapter 1 1. What is the impact of...

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