Exam3 FC2 - The flashcards are formatted for printing Therefore the term on the left side of the card corresponds to the definition on the right

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Codebooks; Mental Models Communication Process Model
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The sender encodes the message, transmitting it to the receiver who decodes the message; the receiver then encodes his feedback, transmitting it to the sender, who decodes it. ____ are symbols used to convey message content, whereas ____ are knowledge structures of the communication topic setting.
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Codebooks Codebooks
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Dictionaries of symbols, language, gestures, idioms, and other tools used to convey information. When they are similar, the communication participants are able to encode and decode more accurately because they both have tools with the same or similar meanings.
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Social Networking Sites Codebooks
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Improves communication efficiency because there is less need for redundancy and confirmation feedback. Results in closer interaction in the communication experience by allowing people to form communities around friendships, common interests, expertise, and other themes.
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Media Richness Social Networking Sites
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Communication that clusters people around interests and expertise. A medium’s data- carrying capacity; the volume and variety of information that can be transmitted during a specific time.
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Media Richness Media Richness
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High when the channel conveys multiple cues, allows timely feedback, allows customized messages, and permits complex symbols. The channel’s data- carrying capacity needs to be aligned with the communication activity.
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Women Noise
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The psychological, social, and structural barriers that distort and obscure the sender’s intended message. More receptive to nonverbal communication and communication that helps form relationships.
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Workplace Design Open-Design Offices
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Workplace design that increases communication, but also potentially increase noise, distractions, and loss of privacy. One option is to cloister employees into team spaces but also encourage sufficient interaction with people from other teams; encourages communication among team members and
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happenstance interactions with people on other teams.
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Emotional Contagion Workplace Design
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Shape to whom we speak as well as the frequency of such communication. The non-conscious process of “catching” or sharing another person’s emotions by mimicking that person’s facial expressions and other nonverbal behavior.
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Rich Media Emotional Contagion
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Provides continuous feedback to the speaker, increases emotional understanding of the other person’s experience, and communicates a collective sentiment, Media that’s better when the communication situation is non-routine and ambiguous (i.e. face-to-face, video- conference, and telephone).
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thus sharing the experience.
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Jargon Jargon
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Includes specialized words and phrases for specific occupations or groups; designed to improve communication efficiency. Has a negative effect
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This note was uploaded on 09/08/2011 for the course MAN 4240 taught by Professor Putchinski,l during the Fall '08 term at University of Central Florida.

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Exam3 FC2 - The flashcards are formatted for printing Therefore the term on the left side of the card corresponds to the definition on the right

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